Kalmar, a global leader in heavy material handling equipment, was launching a new service division in Australia and New Zealand to support its rapidly expanding fleet operations. With no formal job management system in place, the team relied on outdated manual processes, including triplicate paper books for documenting maintenance jobs. This led to significant challenges—lost or illegible job cards, delayed invoicing, and no central repository for maintenance history. As the fleet scaled from 18 to 480 assets and technician teams grew beyond six people, the lack of digital systems created serious compliance risks and operational inefficiencies. Kalmar needed a robust, scalable solution to manage complex multi-day service operations, track parts and timesheets across 70+ sites, and maintain real-time visibility over fleet maintenance. To meet these demands and support long-term growth, Kalmar turned to Tiikr’s digital service management platform.
