CUSTOMER STORY
VMore streamlines healthcare forms and patient registration workflows with Tiikr
RESULTS
- 30% more doctor-patient time
- Zero unreadable consent forms
- Shorter patient waitroom times
- No manual form distribution
- Staff create/manage forms freely
Situation
Vmore, Australia’s top virtual medical practice provider for specialist surgeons and consultants, faced major operational challenges due to their reliance on paper-based systems. Patient registration, consent signing, and data collection were conducted manually in waiting rooms, causing delays, errors, and illegible entries. This manual system restricted pre-appointment data capture, lowered consultation quality, and raised compliance risks during the COVID period due to incomplete or missing documentation. Their client practices also struggled with inefficient patient information handling, excessive paper filing, and poor consent management. To modernize and optimize operations, Vmore sought a solution that could automate these processes, enhance healthcare delivery, and maintain full compliance.
Impact
Tiikr digitized patient journeys with secure, encrypted forms and automated workflows. Patients now complete registration, questionnaires, and consents prior to arrival, minimizing bottlenecks. Practices benefit from validated, complete data; digital management of financial, medical, and telehealth consents; and seamless in-patient billing. This transformation enabled faster, error-free operations and improved care quality.
Return on Investment
Vmore achieved a 30% boost in doctor-patient interaction time, eliminated form rework from missing or unreadable data, and drastically reduced waitroom delays. Automated document handling and staff-managed digital workflows replaced paper-based tasks, enhancing operational agility and compliance—all while supporting scalability across multiple practices.
Our Solution Applied
Tiikr healthcare forms support patient registration, questionnaires and consent workflows.
