L Arthur, a logistics company with 50 drivers operating across Australia, manages a high daily volume of container movements involving critical regulatory compliance such as bond, border security, and workplace safety. The business was heavily reliant on paper-based processes—slips, signatures, and clerical documentation—which led to high levels of non-compliance, unreliable reporting, and minimal operational transparency. This inefficiency strained the business in a highly competitive market, resulting in increased customer churn, dissatisfaction, and lost revenue. Manual efforts to prove job status consumed valuable staff time and created silos between departments, drivers, and customers. L Arthur recognized the urgent need to digitize operations, eliminate paperwork delays, and proactively connect teams and clients in real-time. Their aim was to drive compliance, enhance delivery efficiency, and transform workplace culture.