Baseline Onsite, based in Australia, provides critical medical and emergency services to remote mining, oil, and gas sites. Operating in some of the most isolated locations, their teams faced major challenges coordinating between onsite medics and offsite clinical resources. Reliant on outdated methods—like telephony, radio, fax, and paper—these operations risked delays in response, assessment, and critical decision-making. Given the 24/7 nature of medical emergencies, ensuring timely, high-quality service and accountability across long distances was both vital and difficult. The company urgently needed a reliable digital solution to streamline communications, approvals, and medical workflows, while maintaining their standard of care and regulatory compliance, especially under complex conditions such as COVID-19 protocols across national mine sites.