Baseline Onsite provides medical and emergency services to remote mining, oil and gas sites across Australia. Its remote medical workflows connect onsite medics with offsite clinical resources. However, teams relied on telephone, radio, fax and paper to coordinate care. These methods risked delays in response, assessment and clinical decision-making. The challenge was greater because medical emergencies required support around the clock. Teams also needed clear accountability across long distances. Baseline therefore needed a digital system to improve communications, approvals and documentation. It had to support timely care while helping teams meet regulatory requirements. COVID-19 protocols added further complexity across mine sites, making consistent processes even more important.
