Palfinger Australia operates a nationwide service partner network managing hundreds of cranes used in transport, logistics, and construction. Their operations relied heavily on paper-based processes for inspections, service scheduling, and inventory tracking, resulting in inefficiencies and compliance risks. Technicians manually recorded data, often with illegible handwriting, leading to lost documentation and difficulty auditing. The disjointed workflows also prevented effective coordination between departments and limited visibility of high-value crane components as they moved across service sites. Paper-based warranty and quality control processes increased liability in vehicle damage claims and made it nearly impossible to standardise service delivery. Palfinger urgently needed a system that could eliminate paper trails, enforce quality control across all partners, enable technician traceability, and maintain European compliance standards across all crane operations.