CUSTOMER STORY
Kalmar supports 26x asset growth through heavy equipment service management with Tiikr
RESULTS
- 26x growth in managed fleet assets
- 14x increase in technician workforce
- Complete elimination of paper job cards
- Instant delivery of detailed service reports
- Searchable records across 70+ service sites
Situation
Kalmar, a global leader in heavy material handling equipment, was launching a new service division in Australia and New Zealand to support its rapidly expanding fleet operations. Without a heavy equipment service management system, the team relied on triplicate paper books to document maintenance jobs. This led to significant challenges—lost or illegible job cards, delayed invoicing, and no central repository for maintenance history. As the fleet scaled from 18 to 480 assets and technician teams grew beyond six people, the lack of digital systems created serious compliance risks and operational inefficiencies. Kalmar needed a robust, scalable solution to manage complex multi-day service operations, track parts and timesheets across 70+ sites, and maintain real-time visibility over fleet maintenance. To meet these demands and support long-term growth, Kalmar turned to Tiikr’s digital service management platform.
Impact
Tiikr’s digital platform transformed Kalmar’s service operations by eliminating manual, paper-based job management and enabling scalable digital workflows. Technicians could capture service data, photos, and compliance documentation in real time—even offline. This shift supported 26x asset growth, 14x technician expansion, automated invoicing, and full audit compliance across 70+ service locations.
Return on Investment
Kalmar scaled its service operations with a 26x increase in managed assets and a 14x growth in technician workforce. Tiikr eliminated all paper job cards, replacing them with real-time digital data capture. Customers received instant, detailed service reports. Automated parts tracking and timesheet exports streamlined invoicing, while searchable records ensured compliance across 70+ service sites.
Our Solution Applied
Tiikr supports heavy equipment service management, parts, timesheets and compliance records.
