Vmore, Australia’s top virtual medical practice provider for specialist surgeons and consultants, faced major operational challenges due to their reliance on paper-based systems. Patient registration, consent signing, and data collection were conducted manually in waiting rooms, causing delays, errors, and illegible entries. This manual system restricted pre-appointment data capture, lowered consultation quality, and raised compliance risks during the COVID period due to incomplete or missing documentation. Their client practices also struggled with inefficient patient information handling, excessive paper filing, and poor consent management. To modernize and optimize operations, Vmore sought a solution that could automate these processes, enhance healthcare delivery, and maintain full compliance.